Small · 4 support hours
€520 net per year
For smaller installations that rarely need help.
- 4 hours of technical support
- Reply usually within 2 business days
- Setup, troubleshooting and minor adjustments
Support
Support for your Nextcloud applications
Our Check apps are free under the AGPL and run on your own Nextcloud. With Check Partner you get a firm response target and a direct line to the people who build the apps. No call centre, no ticket queue. The web apps stay free; support is optional and billed separately.
Without a contract
What stays free
- The fifteen published web apps (ArbeitszeitCheck, DutyCheck, ProjectCheck, BudgetCheck, AudioCheck, InventoryCheck, MaintenanceCheck, SnackCheck, HomeCheck, HealthCheck, CustomerCheck, TourCheck, CareCheck, WhistleCheck, ContractCheck) on your Nextcloud instance
- Bug reports and feature requests via GitHub
- Security patches and bug fixes for all users
- Regular updates via the Nextcloud App Store
None of this costs anything. A Check Partner package is worth it when you want a firm response target and planned technical help.
Voluntary support
Supporting the work behind the apps
The web apps are AGPL: downloading, running and adapting them costs nothing. Developing, maintaining, translating and keeping them compatible with every new Nextcloud release does not. If you want to support that work, there are three ways:
- GitHub Sponsors for a monthly or one-off contribution: github.com/sponsors/aSoftwareByDesignRepository
- Any amount on an invoice for companies: tell us the amount and we issue a proper invoice you can book as a business expense.
- Buy something you use: a companion licence or a Check Partner package supports us most directly, and you get something real in return.
Documentation
User handbooks (PDF)
Free step-by-step guides as PDF for every published Check app: roles, settings and everyday workflows on your Nextcloud.
Check Partner programme
What you book
You buy a block of support hours for twelve months, directly from the development team. We help remotely with setup, troubleshooting, configuration and day-to-day questions. Every engagement comes with a proper invoice. The prices below are indicative; the written quote you receive from us is binding (net EUR plus VAT).
Partner terms
· For purchase orders: CP-SMALL-Y1, CP-STD-Y1, CP-PREM-Y1; extra hour CP-HOUR
Prices
Hour blocks for twelve months, billed in 15-minute increments. Unused hours expire at the end of the year unless your quote says otherwise.
Which package fits? Small is enough when a question only comes up now and then. If you run several apps day to day, Standard with ten hours is the practical choice. Pick Premium when you need an answer within one business day or want the larger hour block.
Recommended
Standard · 10 support hours
€1,190 net per year
For organisations running several apps day to day.
- 10 hours of technical support
- Reply usually within 2 business days
- Optional short call once per quarter (up to 30 minutes, counts against your hours)
Premium · 20 support hours
€2,800 net per year
For anyone who needs fast answers and a large annual allowance.
- 20 hours of technical support
- Reply usually within 1 business day
- Optional short call once per month (up to 30 minutes, counts against your hours)
Run out of hours? Extra hours are available after written approval with an individual quote (CP-HOUR). We do not publish a general hourly rate.
You are buying planned time from the development team. Premium brings the response target down to one business day; there is no 24/7 coverage and no guaranteed resolution time.
Prices on this page can change. The quote and the invoice are what count. Price and payment details
Compare
The technical scope is the same in every package. They differ in hours, response target and the optional calls. Standard suits regular operations, Premium anyone who needs an answer within one business day.
| Small | Standard | Premium | |
|---|---|---|---|
| Hours per year | 4 | 10 | 20 |
| Price (net) | €520 | €1,190 | €2,800 |
| Reply usually within | 2 business days | 2 business days | 1 business day |
| Optional short call | – | 1× per quarter (max. 30 min.) | 1× per month (max. 30 min.) |
| Best for | occasional questions | several apps in use (recommended) | fast answers and a large allowance |
What’s included and what isn’t
The same rules apply to all three packages.
Included
- Setup and configuration of the apps
- Setting up the Mobile and Terminal companion apps (activating licence keys, assigning users and devices); the licences themselves are bought separately
- Troubleshooting and fixes for our apps on your Nextcloud
- Smaller adjustments and technical questions
- Priority email support: Small and Standard usually within 2 business days, Premium within 1 business day (Monday to Friday, Schleswig-Holstein holidays excepted, no 24/7 service)
- With Standard, an optional short call each quarter (counts against your hours)
- With Premium, an optional short call each month (max. 30 minutes, counts against your hours)
Not included
- Hosting, backups and running your Nextcloud itself
- A 24/7 hotline or on-site visits
- Legal, tax or regulatory advice
- Larger development work that needs its own project contract
- New app modules without a separate development contract
- Support for third-party software unrelated to our apps
- Custom fixes that apply to only one installation
How to reach us
Fill in the form and we will get back to you. If you have Check Partner booked, add your short name and your request goes first.
One-off extras
These are contracted separately from the annual package. They do not come out of your Check Partner hours unless agreed otherwise.
Setup
€490 net · about 2–3 hours
We set up the environment together and show your team how it works.
Workshop (half day)
€690 net · about 3 hours incl. prep
Remote training for admins or users, with preparation and handout materials.
Custom feature
Individual fixed price or time & materials
Clearly scoped development with agreed deliverables and a timeline.
Phone and terminal apps
The web apps stay free. The official Mobile and Terminal companion apps (e.g. ArbeitszeitCheck Mobile and Terminal) are licensed separately; that covers the app licence, not support.
Help with the initial setup counts against your Check Partner hours; the licence itself is invoiced separately. ArbeitszeitCheck licence terms
Questions
Do the web applications remain free?
Yes. The web apps stay free under the AGPL. Support is an optional, separately contracted service.
Should we continue using GitHub for issues?
Please do, GitHub is still the right place for bug reports. A fix may still ship as a normal update for everyone. With support you pay for time reserved for you and for your request being handled first.
Which applications are covered by these packages?
ArbeitszeitCheck, DutyCheck, ProjectCheck, BudgetCheck and AudioCheck, InventoryCheck, MaintenanceCheck and CustomerCheck, TourCheck, CareCheck, WhistleCheck and ContractCheck. For other Check apps, just ask us for an individual quote; that runs through a proper invoice too.
How is time tracked and billed?
Work on your system, billed in 15-minute increments. Short internal exchanges under ten minutes are not billed. Travel and on-site work are not included.
How do I choose between Small, Standard, and Premium?
Small when things rarely come up. Standard when several apps are in use or questions come in regularly. Premium when you need help more often or want an answer within one business day. The prices here are indicative; your quote is binding.
What does the Premium package include?
20 hours per year, a reply usually within one business day and, if you want, a short call each month. List price €2,800 net; your quote is binding.
Are website prices contractually binding?
No, the quote and the invoice are binding. All prices are net EUR plus VAT. Our timezone is Europe/Berlin.
Where are the terms?
In the Check Partner terms.
Contact
Software by Design GbRHusumer Baum 2
24837 Schleswig, Germany
info@software-by-design.de
If you want to support us privately and without a contract, you can do that via GitHub Sponsors. It is no substitute for booked support and comes with no invoice.
Just write which apps you use and what you need help with. We will send you a binding quote.