You chose our apps because they should run reliably in your Nextcloud.
With Check Partner we help keep it that way — with response targets, prioritised troubleshooting, and a direct line to the development team that builds your applications.
No call centre. No ticket ping-pong. The web apps remain free under the AGPL; support is optional and separately contracted.
The five published web apps (ArbeitszeitCheck, DutyCheck, ProjectCheck, BudgetCheck, AudioCheck) on your Nextcloud instance
Bug reporting and feature requests via GitHub
Security patches and bug fixes released to all users
Regular application updates via the Nextcloud App Store
No payment required for the above. Book a Check Partner package when your organisation needs a defined response target and planned technical assistance.
Check Partner programme
What you book
You purchase a defined number of support hours with the development team. We assist remotely with setup, troubleshooting, configuration, and operational questions. All engagements are formalised with a proper invoice. Prices below serve as a reference; the binding figure is on your personalised quote (net EUR, plus applicable VAT).
Partner terms
· For purchase orders: CP-SMALL-Y1, CP-STD-Y1, CP-PREM-Y1; extra hour CP-HOUR
Prices
Each package is a set number of hours for 12 months. We bill in 15-minute steps. Package hours are valid for 12 months; unused balance does not roll over unless the quote says otherwise.
Which package fits your organisation? Small is enough when questions are rare. Day-to-day use across several Check apps points to Standard with ten hours. And when a reply within one business day matters, Premium gives the shorter response target and the larger hour pack.
Small — 4 support hours
€520 net / year
For organisations with infrequent support needs and stable deployments.
4 hours of dedicated technical support
Response target: within 2 business days
Covers setup assistance, fault diagnosis, and minor configuration changes
Recommended
Standard — 10 support hours
€1190 net / year
For organisations operating multiple applications with regular support requirements.
10 hours of dedicated technical support
We usually reply within 2 business days
Optional: one quarterly review call (up to 30 minutes, deducted from hours)
Premium — 20 support hours
€2800 net / year
For organisations that require priority response times and a substantial annual support allocation.
20 hours of dedicated technical support
Response target: within 1 business day
Optional: one monthly review call (up to 30 minutes, deducted from hours)
Hours exhausted? Additional hours only after written approval and an individual quote (CP-HOUR) — we do not publish an hourly list rate.
You purchase planned time directly from the development team. Premium shortens the response target to one business day — not 24/7, and no guarantee of resolution time.
All packages provide the same scope of technical support. They differ in allocated hours, response targets, and optional review calls. Standard fits regular operations; Premium the shortest response target (one business day).
Support package comparison: hours, net price, reply target, optional calls, and usage orientation
Small
Standard
Premium
Hours / year
4
10
20
Price (net)
€520
€1190
€2800
Usual reply
2 business days
2 business days
1 business day
Optional call
—
1× per quarter (≤ 30 min.)
1× per month (≤ 30 min.)
Best for
occasional support needs
regular operational support (recommended)
priority response, maximum allocation
What’s included — and what’s not
Defined coverage and exclusions for all Check Partner packages.
Included
Application setup and configuration with sensible defaults
Mobile and Terminal companion app setup (licence key activation, user and device assignment) — licences purchased separately
Troubleshooting and fault resolution for our applications on your Nextcloud instance
Minor configuration adjustments and technical guidance
Priority email support (Small/Standard: 2-business-day response target; Premium: 1-business-day response target; Monday–Friday, excluding Schleswig-Holstein and German public holidays; not 24/7)
Standard: optional quarterly review call (deducted from annual hours)
Premium: optional monthly review call (up to 30 minutes, deducted from annual hours)
Not included
Hosting, backup, or security management of your Nextcloud infrastructure
24/7 hotline or on-site support
Legal, tax, or regulatory advisory services
Large new development without a separate project contract
New application modules without a separate development contract
Support for third-party software unrelated to our applications
Exclusive bug fixes restricted to a single client deployment
How to reach us
Fill in the form — we route your request clearly and reply with priority.
One-off extras
Engaged separately from your annual support package. Hours are not deducted from your Check Partner allocation unless explicitly agreed.
Setup
€490 net · about 2–3 hours
Guided setup of your application environment with knowledge transfer to your team.
The web applications remain free. The official Mobile and Terminal companion apps (e.g. ArbeitszeitCheck Mobile and Terminal) are licensed separately — this covers the application licence, not support.
Initial setup assistance is included in your Check Partner support hours. The licence itself is invoiced separately. ArbeitszeitCheck licence terms
Yes. All web applications remain free under the AGPL. Support is an optional, separately contracted service.
Should we continue using GitHub for issues?
Yes, please do. Support does not replace GitHub. The same fix may still appear as a normal update for everyone. With support you pay for time reserved for you and preferred handling of your requests.
Time spent on your specific environment, tracked in 15-minute increments and rounded up. Internal team discussions under 10 minutes that do not result in client communication are not billed. Travel and on-site work require a separate arrangement.
How do I choose between Small, Standard, and Premium?
Small when issues are rare. Standard when several apps are running or questions come up more often. Premium when you need frequent help or want a reply within one business day. Website prices are for orientation; your quote is binding.
What does the Premium package include?
20 support hours per year, usually a reply within one business day, optional monthly short call (up to 30 minutes). List price €2800 net. Your quote is binding.
Are website prices contractually binding?
No. The personalised quote and invoice are the binding documents. All prices are net EUR, plus applicable VAT. Business hours follow the Europe/Berlin timezone.