Support

Support for your Nextcloud applications

You chose our apps because they should run reliably in your Nextcloud. With Check Partner we help keep it that way — with response targets, prioritised troubleshooting, and a direct line to the development team that builds your applications. No call centre. No ticket ping-pong. The web apps remain free under the AGPL; support is optional and separately contracted.

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Included at no cost

What is free

  • The five published web apps (ArbeitszeitCheck, DutyCheck, ProjectCheck, BudgetCheck, AudioCheck) on your Nextcloud instance
  • Bug reporting and feature requests via GitHub
  • Security patches and bug fixes released to all users
  • Regular application updates via the Nextcloud App Store

No payment required for the above. Book a Check Partner package when your organisation needs a defined response target and planned technical assistance.

Check Partner programme

What you book

You purchase a defined number of support hours with the development team. We assist remotely with setup, troubleshooting, configuration, and operational questions. All engagements are formalised with a proper invoice. Prices below serve as a reference; the binding figure is on your personalised quote (net EUR, plus applicable VAT).

Partner terms · For purchase orders: CP-SMALL-Y1, CP-STD-Y1, CP-PREM-Y1; extra hour CP-HOUR

Prices

Each package is a set number of hours for 12 months. We bill in 15-minute steps. Package hours are valid for 12 months; unused balance does not roll over unless the quote says otherwise.

Which package fits your organisation? Small is enough when questions are rare. Day-to-day use across several Check apps points to Standard with ten hours. And when a reply within one business day matters, Premium gives the shorter response target and the larger hour pack.

Small — 4 support hours

€520 net / year

For organisations with infrequent support needs and stable deployments.

  • 4 hours of dedicated technical support
  • Response target: within 2 business days
  • Covers setup assistance, fault diagnosis, and minor configuration changes

Premium — 20 support hours

€2800 net / year

For organisations that require priority response times and a substantial annual support allocation.

  • 20 hours of dedicated technical support
  • Response target: within 1 business day
  • Optional: one monthly review call (up to 30 minutes, deducted from hours)

Hours exhausted? Additional hours only after written approval and an individual quote (CP-HOUR) — we do not publish an hourly list rate.

You purchase planned time directly from the development team. Premium shortens the response target to one business day — not 24/7, and no guarantee of resolution time.

Website prices can change. What counts is the quote and the invoice. Price and payment details

Request a quote

Compare

All packages provide the same scope of technical support. They differ in allocated hours, response targets, and optional review calls. Standard fits regular operations; Premium the shortest response target (one business day).

Support package comparison: hours, net price, reply target, optional calls, and usage orientation
Small Standard Premium
Hours / year 41020
Price (net) €520€1190€2800
Usual reply 2 business days2 business days1 business day
Optional call 1× per quarter (≤ 30 min.) 1× per month (≤ 30 min.)
Best for occasional support needs regular operational support (recommended) priority response, maximum allocation

What’s included — and what’s not

Defined coverage and exclusions for all Check Partner packages.

Included

  • Application setup and configuration with sensible defaults
  • Mobile and Terminal companion app setup (licence key activation, user and device assignment) — licences purchased separately
  • Troubleshooting and fault resolution for our applications on your Nextcloud instance
  • Minor configuration adjustments and technical guidance
  • Priority email support (Small/Standard: 2-business-day response target; Premium: 1-business-day response target; Monday–Friday, excluding Schleswig-Holstein and German public holidays; not 24/7)
  • Standard: optional quarterly review call (deducted from annual hours)
  • Premium: optional monthly review call (up to 30 minutes, deducted from annual hours)

Not included

  • Hosting, backup, or security management of your Nextcloud infrastructure
  • 24/7 hotline or on-site support
  • Legal, tax, or regulatory advisory services
  • Large new development without a separate project contract
  • New application modules without a separate development contract
  • Support for third-party software unrelated to our applications
  • Exclusive bug fixes restricted to a single client deployment

How to reach us

Fill in the form — we route your request clearly and reply with priority.

Only if you have Check Partner booked (example: Partner: Acme). Leave blank for a normal enquiry — no hours deducted.

Which Check app(s) are affected? *

Request a quote

One-off extras

Engaged separately from your annual support package. Hours are not deducted from your Check Partner allocation unless explicitly agreed.

Setup

€490 net · about 2–3 hours

Guided setup of your application environment with knowledge transfer to your team.

Ask us

Workshop (half day)

€690 net · about 3 hours incl. prep

Remote training session for administrators or end users, including preparation and follow-up materials.

Ask us

Custom feature

Individual fixed price or time & materials

Scoped development with agreed deliverables and timeline.

Ask us

Phone and terminal apps

The web applications remain free. The official Mobile and Terminal companion apps (e.g. ArbeitszeitCheck Mobile and Terminal) are licensed separately — this covers the application licence, not support.

Initial setup assistance is included in your Check Partner support hours. The licence itself is invoiced separately. ArbeitszeitCheck licence terms

Order an organisation licence Contact us about licensing

Questions

Do the web applications remain free?

Yes. All web applications remain free under the AGPL. Support is an optional, separately contracted service.

Should we continue using GitHub for issues?

Yes, please do. Support does not replace GitHub. The same fix may still appear as a normal update for everyone. With support you pay for time reserved for you and preferred handling of your requests.

How is time tracked and billed?

Time spent on your specific environment, tracked in 15-minute increments and rounded up. Internal team discussions under 10 minutes that do not result in client communication are not billed. Travel and on-site work require a separate arrangement.

How do I choose between Small, Standard, and Premium?

Small when issues are rare. Standard when several apps are running or questions come up more often. Premium when you need frequent help or want a reply within one business day. Website prices are for orientation; your quote is binding.

What does the Premium package include?

20 support hours per year, usually a reply within one business day, optional monthly short call (up to 30 minutes). List price €2800 net. Your quote is binding.

Are website prices contractually binding?

No. The personalised quote and invoice are the binding documents. All prices are net EUR, plus applicable VAT. Business hours follow the Europe/Berlin timezone.

Contact

Software by Design GbR
Husumer Baum 2
24837 Schleswig, Germany
info@software-by-design.de

Privately and without a contract you can support us via GitHub Sponsors — that is not a substitute for booked support and not an invoice.

Write briefly which apps you use and what you need help with. We will send a binding quote.

Request a quote All apps