CP-SMALL-Y1
Small — 4 hours
€520 net / year
For when something only occasionally goes wrong.
- 4 hours of help from us
- We usually reply within 2 business days
- Setup, finding faults, small changes
Support
Help with your apps — when you need it
The apps on your Nextcloud are free and stay free. If you still need someone to set them up with you or help when something breaks, you can book support with us: a set number of hours a year, by e-mail, with an invoice. Internally we call that offer Check Partner — for you it is simply paid support from the maker.
What is free
- The web apps on your Nextcloud
- Reporting bugs and suggesting ideas on GitHub
- Fixes we ship for everyone anyway
- Normal app updates
You do not pay for that. Book support only if you want planned help and faster replies.
Paid support
What you book
You buy hours with us — the team that builds the apps. We help remotely: setup, problems, small settings. You get a proper invoice. The prices below are a guide; what counts is the quote we send you (net plus VAT if due).
Terms
· Item codes: CP-SMALL-Y1, CP-STD-Y1, CP-PREM-Y1, extra hours CP-HOUR
Prices
Annual hour retainers for 12 months. We bill in 15-minute steps. Hours you do not use expire at the end — unless the quote says otherwise.
Which size? Rare questions → Small. Day-to-day help → Standard (best €/h). Faster first reply → Premium (costs more per hour).
Recommended
CP-STD-Y1
Standard — 10 hours
€1190 net / year
When the apps run day to day and questions come up more often.
- 10 hours of help from us
- We usually reply within 2 business days
- Optional: one short call each quarter (counts against the hours)
CP-PREM-Y1
Premium — 20 hours
€2800 net / year
When you want a faster first reply and a larger hour buffer.
- 20 hours of help from us
- We usually reply within 1 business day
- Optional: one short call each month (max. 30 minutes, counts against the hours)
Hours used up? More hours cost €140 net (CP-HOUR) — only if we confirm that in writing first.
You buy planned time from the people who build the apps. Faster replies cost more per hour — not less.
Website prices can change. What counts is the quote and the invoice. Price and payment details
Compare
Same kind of support — hours, reply time and optional calls differ. Standard has the best €/h; Premium pays for a faster reply.
| Small | Standard | Premium | |
|---|---|---|---|
| Hours / year | 4 | 10 | 20 |
| Price (net) | €520 | €1190 | €2800 |
| €/h if fully used | €130 | €119 | €140 |
| Usual reply | 2 business days | 2 business days | 1 business day |
| Optional call | — | 1× per quarter (≤ 30 min.) | 1× per month (≤ 30 min.) |
| Orientation (usage) | rare help | regular help (recommended) | faster reply / larger buffer |
What is in — and what is not
Short and clear.
Included
- Set up the apps and sensible defaults
- Help with phone and terminal apps (paste the key, assign users or devices) — you buy the licence separately
- Fix problems with our apps on your Nextcloud
- Small tweaks and short explanations
- Priority e-mail support (reply: Small/Standard usually within 2 business days, Premium within 1; Mon–Fri, no SH/DE public holidays; not 24/7)
- On Standard: optional short call each quarter (counts against the hours)
- On Premium: optional short call each month (max. 30 minutes, counts against the hours)
Not included
- Hosting, backing up or securing your Nextcloud
- Round-the-clock hotline or on-site visits
- Legal or tax advice
- Large new features “just because”
- Brand-new modules without a separate order
- Support for other software that has nothing to do with our apps
- A promise that a bug is fixed only for you and nowhere else
How to reach us
Three steps — then we know it is about your booked support.
-
Put
Partner:and your short name at the start of the subject, e.g.Partner: Acme GmbH -
Write briefly: company, which app, which version, which Nextcloud version, what the problem is — a screenshot often helps
If Partner: is missing from the subject, we treat the mail as a normal enquiry. Then no hours are deducted — and the shorter reply time does not apply.
One-off extras
Booked separately. They do not use your yearly hours unless we agree otherwise.
CP-ONB
Setup
€490 net · about 2–3 hours
We set up with you and hand over briefly.
CP-WS-HALF
Workshop (half day)
€690 net · about 3 hours incl. prep
Video training for admins or users.
CP-FEAT
Custom feature
Individual fixed price or time & materials
We agree what gets built and by when.
Phone and terminal apps
The web apps stay free. The official phone and terminal apps (e.g. ArbeitszeitCheck Mobile and Terminal) cost extra — that is a licence, not support.
We can help with the start as part of support. The licence itself still appears separately on the invoice. ArbeitszeitCheck licence terms
Questions
Do the apps stay free?
Yes. The web apps stay free. Support is optional and separate.
Do I still use GitHub?
Yes, please keep using it. Support does not replace GitHub. The same fix may still ship as a normal update for everyone. With support you pay so we plan time for you and handle your requests first.
Which apps do these prices cover?
ArbeitszeitCheck, DutyCheck, ProjectCheck, BudgetCheck and AudioCheck. Other Check apps: ask for your own quote — still with an invoice, not a donation.
What counts as an hour?
Work on your system, in 15-minute steps, rounded up. Short internal chat under 10 minutes without contacting you does not count. Travel and on-site work are not included.
Small, Standard or Premium?
Small if things rarely go wrong. Standard if several apps run or questions come up more often. Premium if you need help often or a reply within one business day. Website prices are a guide; your quote counts.
What is Premium?
20 hours a year, reply usually within one business day, optional short call each month. List price €2800 net. Your quote is binding.
Does the website price apply?
No. The quote and invoice apply. Euro net, plus VAT if needed. Our timezone: Europe/Berlin.
Where are the terms?
Here: Check Partner terms.
Contact
Software by Design GbRHusumer Baum 2
24837 Schleswig, Germany
info@software-by-design.de
Privately and without a contract you can support us via GitHub Sponsors — that is not a substitute for booked support and not an invoice.
Write briefly which apps you use and what you need help with. We will send a binding quote.